Refund policy

Effective Date: January 1, 2022

At Bracovia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

Eligibility for Returns

Items may be returned within 30 days of delivery. Products must be unused, unworn, in their original condition, and in the original packaging.

Non-Returnable Items

Gift cards, clearance items, and any products marked as final sale are not eligible for return unless defective or damaged upon arrival.

Return Process

To initiate a return, please contact support@Bracovia.site with your order number and reason for return. Our support team will provide return instructions.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be processed to the original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide supporting photos.

Late or Missing Refunds

If you have not received your refund, please contact your financial institution or payment provider before reaching out to us.

For any questions regarding returns and refunds, please contact support@Bracovia.site.